Amazon reached an agreement with the US Federal Trade Commission (FTC) to pay a total of $ 2.5 billion of dollars in a case related to unfair commercial practices. This agreement occurs after a lawsuit filed in 2023, in which the FTC accused the giant of electronic commerce of forcing millions of consumers to subscribe to their prime service in a deceptive way and hinders them the cancellation of these memberships.
Next, We tell you all the details about when and how Amazon clients will receive the corresponding money.
Who are eligible to receive Amazon’s payment?
To be eligible for payment of the $ 2.5 billion agreement, Amazon customers must have hired Prime service between June 23, 2019 and June 23, 2025. In addition, they must meet one of the following conditions:
- They tried to cancel their subscription to Primebut they didn’t succeed.
- They were subscribed through one of the “registered pages questioned” mentioned in the Judicial Agreementsuch as the “Universal Prime Decision Page”, the “Shipping Options Selection Page”, the Prime Video Registration Process or the “Buy on a single page”.
Is it necessary to file a claim to receive payment?
The payment process will be divided into two phases.
- Automatic payments: In the first phase, Customers who are eligible will receive payments without having to file a claim.
Requirements: only customers who have used prime benefits three times or less For a period of 12 months will be considered for automatic payment. - Presentation of claims: In the second phase, those clients who did not receive an automatic payment will have to file a claim to receive compensation.
Requirements: This phase is aimed at customers who used prime benefits ten times or less for a period of 12 months.
When will Amazon customers receive payments?
Amazon has confirmed that payments will be made in cashnot in credits or gift cards of the company. Payments processing will be in charge of an external claims administrator. According to Amazon, the deadlines to receive the money are the following:
- Customers who qualify for the Automatic payment will receive it before December 24, 2025.
- As of January 23, 2026, the claims administrator will begin to send the information on how to submit claims.
- Customers who need submit a claim will have until July 23, 2026 to do so.
How much will eligible customers receive?
The amount that each client will receive will depend on the total amount you have paid for its subscription to Amazon Prime During the time it was registered. However, Maximum customer payment is limited to $ 51 dollarsas stipulated in the judicial agreement.
This agreement is An opportunity for thousands of Amazon users to receive compensation for the problems related to your primer subscription. Users must be attentive to the aforementioned dates and follow the instructions of the claim administrator to ensure their payment if they are eligible.
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